ROCHO INDUCTION has a sound after-sales service network, including a specialized installation and maintenance service team, regular user visits and information feedback, installation guidance and technical consultation. Our company adheres to the service tenet of “Customer First, Reputation Foremost”, provides long-term technical support and all-round service for customers, and strives to solve faults and quality problems in the shortest possible time to make customers feel at ease and assured.
Operation Support
● Provide operation and maintenance instructions for equipment.
● Provide technical parameters of auxiliary equipment.
● Provide a complete list of vulnerable parts of the equipment.
● Provide video on installation and operation of the equipment.
● Provide the basic installation drawing of the equipment and the parts list that the buyer needs to make.
● Design the production line flow chart and equipment installation drawing free of charge according to the site.
● Provide electrical schematic diagram and water cooling system diagram of the equipment.
● We can provide free technical services for buyers who need to adjust the layout and usage in the whole operation.
● We will only charge a cost for any available technical update if the customer is willing to upgrade the equipment in the whole operation.
Installation and Debugging
Our company is responsible for delivering the products to the designated place according to the equipment model and quantity specified in the contract, and ensuring that the equipment installation, commissioning, start-up and operation are completed on time according to the contract requirements.
During the installation and debugging, our technical personnel go to the customer’s site to guide the installation and test run. After all products are installed and debugged, both parties can carry out on-site acceptance tests.
Our company provides technical personnel training to customers.
The training includes: * Equipment structure, principle, assembly and disassembly methods and requirements of main components; * Process adjustment, parameter setting, operation procedures and use of electronic control system; * Equipment maintenance, precautions, processing, use and replacement of vulnerable parts and non-standard parts; * Common faults and troubleshooting, emergency treatment, etc. until they are mastered skillfully.
The service personnel will demonstrate and explain the use and precautions of the products on site, and answer all the customer’s questions about the product.
After-sales Network Service
The periodic inspection plan after installation and debugging has been incorporated into the daily management of after-sales service to ensure that the customer’s equipment can operate safely, reliably, stably and efficiently. We will try our best to find problems, solve problems and leave no problems to the customer.
Unexpected shutdown may hinder production and have a significant negative impact on customers’ production lines. In order to protect the equipment, ROCHO INDUCTION has established a technical maintenance and after-sales support department composed of professional and experienced experts to provide flexible and efficient services to customers around the world.
Our company will assign after-sales personnel to conduct monthly telephone and mail interviews with users to understand the operation status of the equipment and make tracking records. Customers can immediately contact our after-sales technicians for online consultation if any problems occurred in the process of using the company’s equipment.
Technical support is provided 24 hours a day, 365 days a year. After being informed about the faults and problems of equipment, our after-sales personnel will immediately answer and resupply accessories. If on-site maintenance is needed, our factory will immediately send someone to the user’s site for guidance and maintenance, solve the problems, and try our best to satisfy the customer.<
